Black Tie CBD - Homewood
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Black Tie CBD - Homewood — flower, vapes, and edibles in Des Moines, IA. Legit selection, legit service. Check 'em out.
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Now since my first visit to now. Service is not the best. Like another person said before. The more you go the more the more they want to charge you. Bring back the old employees because the new ones ain’t cutting it. If you explained the deals and discounts but don’t do them what’s the point.
Thank you for your great review! We’re delighted to hear that Marvin and Ivan provided you with knowledgeable and friendly service. At Black Tie, we strive to offer top-quality THC-A and CBD products along with expert guidance to ensure the best experience for our customers. We appreciate your support and look forward to seeing you again soon! Best, Black Tie Team ✨🍃 | Award-Winning THC-A & CBD Products
Black Tie is my go-to for all my herbal needs! Their employees are knowledgeable of their products and customer service will go above and beyond to ensure your needs have been met. I highly recommend shopping with them.
Thank you so much for the kind words and for taking the time to share your experience! We’re honored to be your go-to source for premium herbal products, and it means the world to know our team’s knowledge and dedication to customer care is making a difference. Your recommendation is greatly appreciated, and we look forward to serving you again soon! — The Black Tie Team
We happened to be out of town and in the area when we saw the location nearby. We entered and were greeted by John from behind the counter. He was incredibly professional, friendly and gave us recommendations based on our own preferences. Was a super positive experience and I'd happily recommend this location to my friends!
Thank you so much for taking the time to leave such a kind review! We’re thrilled to hear that you had a positive experience during your visit to our Black Tie CBD Homewood location. John is a valued member of our team, and we’re glad his professionalism and personalized recommendations made a lasting impression. Whether you're visiting from out of town or live locally, we’re always here to provide top-tier service and premium THC-A flower, CBD products, and expert guidance. We truly appreciate your recommendation and look forward to welcoming you back anytime you're in the area. Thanks again for choosing Black Tie! — The Black Tie CBD Team
I did enjoy this store but when you are literally standing on there sidewalk at there door at 6:02 after driving an hour and a half to purchase soley from them they don’t care and will be very rude and hateful with you, save yourself the time if you are crunched for time and don’t even try to get there before they close just go elsewhere…. May never go back after this one no reason for employees to be rude and ugly to clients
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and that it left you feeling unwelcome — that is never our intention. At Black Tie, we deeply value our customers and strive to provide a positive and respectful experience for everyone who walks through our doors. We understand how frustrating it can be to arrive just after closing, especially after traveling a long distance. While our team is expected to follow posted business hours, they are also expected to treat every customer with kindness and professionalism — and we sincerely apologize if that was not your experience. We appreciate your past support and would be grateful for the opportunity to make things right. Please feel free to reach out to us directly if you’d be open to continuing the conversation. The best email for this matter is Support@BlackTieCBD.Net. Respectfully, Black Tie
Black tie is awesome. Go check them out. Talk to John really cool guy he helped me out great place.
Hi Christopher, Thank you for the awesome review! We're so glad you had a great experience at Black Tie in Birmingham. John is one of our most knowledgeable team members, and we’re thrilled he was able to help. Whether you're shopping for THC-A flower, CBD products, or just need friendly guidance, we’re always here to assist. Hope to see you back in the store soon! Respectfully, The Black Tie Team
How great for John to know my favorite when I walk-in! Staff is both professional and knowledgable. Boutique atmosphere and stunning presentation.
Thank you for your kind words, Helaine! We're thrilled to hear you enjoyed the luxury experience and our team's professionalism at Black Tie CBD - Homewood.
I've always had a pleasant experience with black tie & their staff as I normally go to Hoover store as I will continue to use after 1 trip to The Homewood location. I call things like I see them. There was a black guy and a white guy working. I'm white and I had a Trump hat on. In short the white guy was very polite but I ask the black guy a question 3 different times and he acted like he didn't hear me. But when a black guy customer came back in with a mix up with his purchase the black guy treated the black customer very polite ,& even joking around. The black customer left and I said something again & the black guy acted like I wasn't there! Next go read my Hoover store review. I won't return to Homewood location. Brett Davis Reply: I definitely will & I feel confident it'll be addressed. Black Tie has always had top notch customer service 🤷🏼♂️ everything! View my purchase date. I thought about it several weeks before I said anything.Thank You I'll be in touch soon.
Thank you for taking the time to leave a review. We're truly sorry to hear that your experience did not reflect the welcoming and inclusive environment we strive to create. At Black Tie, we do not condone or promote any form of intolerance—our goal is for every individual to feel valued, respected, and comfortable. We would really appreciate the opportunity to learn more about what happened so we can address the situation directly and ensure it doesn't happen again. Please feel free to reach out to us at Support@BlackTieCBD.Net —your feedback is important to us, and we’re committed to making things right. —The Black Tie Team
Excellent service!! High quality product as well.
Thank you so much for your kind words, Elizabeth! We're thrilled to hear you had such a positive experience with Nick and John at Black Tie CBD - Homewood.
Best around!
Thank you so much for the great review! We're honored to be considered the best and truly appreciate your support. At Black Tie CBD, we’re committed to offering the highest quality CBD and THC-A products, along with knowledgeable, friendly service you can count on. We look forward to continuing to serve you! – Black Tie CBD
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