Shangri-La Cannabis Adult Use Retailer

I was in such a mood before going in, I’m not always ready for small talk as well but shout out to Isaiah!! for completely switching up my vibe, I love the effortless positivity it flows naturally because it’s genuine. When you encounter that you’ll always walk away smiling, feeling better/different than you started. I’ve been to dispensaries all over the US and I’ve never seen one have deals like this on the products I get so I will definitely be making the drive to come back.

I went into the location today to purchase a vape. I asked for a vape pen, but I was sold a cartridge for $60. When I got home, I called and said, “Hey, you guys sold me a cartridge when I wanted a pen.” I was told that I could come back to the store and return the cartridge because they had given me the wrong product. When I went back to the store, I was told by a manager named Kyrie that they weren’t going to return it, even though I bought it 30 minutes earlier, because “there’s nothing wrong with it.” He also said that I should have said I wanted a disposable. I told him I asked for a pen, so how did that turn into a cartridge? He said it was my responsibility to specify that I wanted a disposable. I’m giving you guys three days to refund my money, including the gas I spent driving back, or you can type my name into the Stamford Superior Court database and see how many companies I sue for situations like this. A $60 issue can easily turn into a $10k+ problem.

Muy mal atención al cliente 😡especialmente el rimero que ves al entrar.no vuelvo más

Best Budtender award goes to Jeremy at Shangri-La, Norwalk! He’s always happy. Always in a good mood. He knows the products. He can choose your favorites better than you can. Go see Jeremy at Shangri-La at the Main Ave location- Norwalk for the best experience!

Shout out to my boy Isiah L. 🫡🫡 Amazing customer service. Polite, extremely knowledgeable and got me an amazing deal. Plus his recommendation was some 🔥. U have an amazing future in the industry. And whatever they paying u. U deserve a raise. Definitely the reason I’ll be back. Yall ask for Isiah L. U won’t be disappointed