The Sanctuary Dispensary Sacramento
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About
The Sanctuary Dispensary Sacramento is a THCA and hemp shop located in Sacramento, California. Specializing in cannabis store. Visit us for premium hemp products.
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Customer Reviews
The Sanctuary is always a wonderful experience.
Veteran discount is the best in the region 💯
One of the best in Sacramento. Amazing customer service, wonderful selection. Prices are good too.
Typically a good place don’t get me wrong, been a solid customer for years and I will continue to come but the most recent experience I’ve had with one of the lady’s was absolutely horrible. No way you yell at a customer like that was absolutely crazy No respect was given to us, no help was giving, I ended up leaving and driving to a whole new place because I completely felt disrespected
It’s always a pleasure seeing the young lady Daniella at the front desk. She is consistently polite and friendly, and her makeup is always on point it’s truly a highlight of our visit. Whenever we go, her energy is always great; she’s smiling and always makes sure to let us know about the current deals as well as how many points we have on our account. On top of that, the weed selection is excellent and never disappoints.
I used to love going here. Great deals and very friendly staff. Sadly, I am not going to be going here any more due to an experience I had with another customer, that does not seem to concern the staff. While waiting for my name to be called, along with the other man waiting who checked in after me, he starts asking me what I am going to be buying and what I like. That’s fine, normal, friendly talk. But, he then started asking me where I’m from and if I lived near by. Red flag already, I told him I did not live near by, but then he proceeds to ask me HOW I got there. Like if I walked??? HE LITERALLY ASKED ME IF I WALKED THERE. Idk why anybody is concerned with that info. I then looked very confused and said “what??” And he asked again, “did you walk here? How’d you get here” and I stared at him and just said “I drove here. I drive.” And then my name was called and I basically took hella long until he was helped and left before me. Fast forward about 4 days and I just can’t stop thinking how weird that was and hoping if he’s a regular he’s not making other women feel like this, so I called The Sanctuary and talked to the manager who answered. I told him what happened and he responded with “you should have said something then, we can’t go back in the que and check.” Which, correct me if I’m wrong, but that’s the whole damn point of having the check in system right?? To HAVE A LOG OF WHO AND WHEN THEY CHECKED IN! And then he basically said there’s just nothing to do and I should have said something then because “they’re the sanctuary, they’re all good vibes.” So because of that response to my concerning matter, I do not feel comfortable spending my money here anymore.
I’d like to express my sincere appreciation for the front desk receptionist, Daniella. She informed me about Green Wednesday and provided clear, helpful details regarding the available bundles. Her guidance was incredibly valuable as I was preparing for a family Thanksgiving gathering. Her professionalism, product knowledge, and willingness to assist truly made a difference. Also I love there selection it's amazing
Dear TT Thompson, Thank you for taking the time to share your positive experience at The Sanctuary Dispensary. We are thrilled to hear that Daniella made such a memorable impression with her professionalism and product knowledge. It's wonderful to know that her assistance and recommendations were beneficial in preparing for your Thanksgiving gathering. We're also delighted to hear that you love our selection! Our team strives to provide an inviting atmosphere with a variety of top-notch products, and it's always rewarding to know when we've hit the mark. We look forward to welcoming you back to The Sanctuary soon. If there's anything else we can assist you with, please don't hesitate to let us know. Warm regards, The Sanctuary Dispensary Team
Selection is good. No apple or Google pay.
We hear you! Those options would make checkout faster and more convenient. Unfortunately, cannabis businesses are not allowed to use traditional card networks like Visa, Mastercard, Apple Pay, or Google Pay because cannabis is not federally legal yet. These payment systems run through federally regulated banks, which currently prohibit cannabis transactions. Until federal laws change, dispensaries are required to use alternative methods such as cash, PIN debit, or third-party compliant systems. Therefore, we use mobile ATMs at our business that accept most card networks. We appreciate you sharing your thoughts with us and helping us continue to improve. Thank you for being part of The Sanctuary community!
They had a big selection to choose from and very good customer service. I would highly recommend them.
Dear Michael, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our wide selection and appreciated our customer service. Your recommendation means a lot to us and inspires our team to continue delivering an exceptional experience. We look forward to welcoming you back to The Sanctuary soon! Best regards, The Sanctuary Dispensary Sacramento Team
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