Kratom City

Hi Oscar, we’re sorry to hear about your experience. Quartz is often preferred because of its superior heat resistance, but it can be more fragile than standard glass. We apologize that our staff didn’t inform you of this at the time of purchase and appreciate your feedback to help us improve.

Thank you so much for the 5 star review! We're thrilled to hear you love the vibe at Kratom City. We appreciate your support and look forward to seeing you again soon!

Thank you for taking the time to share your experience. We're sorry to hear that our capsules didn’t work out for you personally, everyone can respond a little differently, and we understand that one size doesn’t always fit all. Our capsules are 1g by design, which allows many of our customers to take fewer capsules per serving compared to the more common 0.5g size. We’ve found this to be a preferred option for those seeking both convenience and potency. We appreciate your honesty and your recognition that our products may work well for others. If you ever decide to give us another try, our team is happy to help you find a product or format that may be a better fit for you.

Thank you so much for your kind words and 5 star review!

Thank you so much Brent!!

Hi Joe, thanks for bringing this to our attention! We’re sorry for any confusion with the open sign. With the recent time change, we’re working to make sure our signage aligns with our current hours so there’s no mix-up. We’ll get this resolved to avoid any future inconveniences. Appreciate your feedback and hope to see you again soon!

Thanks so much for the awesome review, Aria! We're thrilled to hear you had a great experience at Kratom City West, and we agree—Adriana is fantastic! We'll be sure to pass along your kind words to her. We appreciate your recommendation and look forward to seeing you again soon!