Shangri-La Cannabis Adult Use Retailer
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Shangri-La Cannabis Adult Use Retailer — Stamford's spot for flower, vapes, and edibles. Clean shop, friendly staff, quality you can trust.
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Customer Reviews
I was in such a mood before going in, I’m not always ready for small talk as well but shout out to Isaiah!! for completely switching up my vibe, I love the effortless positivity it flows naturally because it’s genuine. When you encounter that you’ll always walk away smiling, feeling better/different than you started. I’ve been to dispensaries all over the US and I’ve never seen one have deals like this on the products I get so I will definitely be making the drive to come back.
I went into the location today to purchase a vape. I asked for a vape pen, but I was sold a cartridge for $60. When I got home, I called and said, “Hey, you guys sold me a cartridge when I wanted a pen.” I was told that I could come back to the store and return the cartridge because they had given me the wrong product. When I went back to the store, I was told by a manager named Kyrie that they weren’t going to return it, even though I bought it 30 minutes earlier, because “there’s nothing wrong with it.” He also said that I should have said I wanted a disposable. I told him I asked for a pen, so how did that turn into a cartridge? He said it was my responsibility to specify that I wanted a disposable. I’m giving you guys three days to refund my money, including the gas I spent driving back, or you can type my name into the Stamford Superior Court database and see how many companies I sue for situations like this. A $60 issue can easily turn into a $10k+ problem.
Thanks for sharing this Brandon. I’m sorry to hear the visit didn’t go the way you expected and that the product mix-up added frustration. We appreciate you bringing the situation to our attention. If you’d like to talk it through further, you’re welcome to reach out to the store and we can review the details with you.
Muy mal atención al cliente 😡especialmente el rimero que ves al entrar.no vuelvo más
Thanks for letting us know Edgar. Sorry to hear your visit started off on the wrong foot and left you feeling that way. That isn’t the experience we want anyone to have when they walk in. If you ever choose to stop by again, we’d like the chance to make it a better one.
Best Budtender award goes to Jeremy at Shangri-La, Norwalk! He’s always happy. Always in a good mood. He knows the products. He can choose your favorites better than you can. Go see Jeremy at Shangri-La at the Main Ave location- Norwalk for the best experience!
Karen, this made us smile. Jeremy puts a lot into taking care of people, so it’s great to hear he’s made that kind of impression on you. Thanks for shouting him out and for the love toward the Main Ave crew.
Shout out to my boy Isiah L. 🫡🫡 Amazing customer service. Polite, extremely knowledgeable and got me an amazing deal. Plus his recommendation was some 🔥. U have an amazing future in the industry. And whatever they paying u. U deserve a raise. Definitely the reason I’ll be back. Yall ask for Isiah L. U won’t be disappointed
Appreciate this Aaron. Sounds like Isiah really took care of you and set you up with something solid. He’ll be glad to know his help and recommendations landed that well. Glad the visit hit right for you.
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