Star Buds Cannabis Dispensary Riverside

I recently purchased a cartridge from this location on 12-19-26. Please note, this is not the first time I have acquired a product here that failed to function properly. I have sent two emails detailing the issues with the item, but have yet to receive a response. Afterward, I called the store and spoke with a manager named “Rosendo”. I expressed my concerns about the delay in receiving a reply from management regarding returning or exchanging a damaged product. During our conversation, he indicated that there was nothing he could do about the situation and that I had to wait on whoever is in charge of responding to emails to respond. I proceeded to ask him how long does he anticipate that I have to wait he said he does not know when I should expect a response to just wait. I informed him that no customer should have to wait that long not even knowing a timeframe on on how long they will have wait to be able to do a return and or exchange an item that is defective or broken. Rosendo instead of trying to help the situation he began to make rude comments mentioning financial matters in a way I found inappropriate for customer service. “I’m sorry that money seems to be an issue for you” money is not a problem on my end but when your paying $60-70 for a product you expect it to work so yes, it can be frustrating when this happens. Additionally, as I tried to explain my frustration with having to wait 24-48 hours for an exchange, Rosendo began to continue making disrespectful remarks and comments, which I found unhelpful and unprofessional. I believe such customer service interactions are detrimental to your business, and I intend to address these concerns further. This incident occurred on 12/20/2025 at 1:00pm

Natalie has always taken great care of my cannabis interests. She knows all the real deals & is so knowledgeable about all the products within. Highly recommend budtender!

I love this store had a lil hiccup and I like how the manager did his job he had his employees back but also made sure I was good he listened and understood me and the problem was fix this is why I been coming here best store and prices can’t be beat

Bernardo is that dude! Always brings amazing recs to the table and knows his stuff. Thanks!

Victoria is a very friendly knowledgeable young lady

Alexander is the best dealer! 10/10!

Great experience every time I come & Bernardo was very friendly.

Cam is always most helpful when I come, always happy, always helping his co workers, and making sure I leave satisfied. I really appreciate his hospitality when coming into SB.