Thicker Cloudz Arlington , falls church (Tobacco, Vape, Smoke, Cigar & Hookah)
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Washington, DC — Thicker Cloudz Arlington , falls church (Tobacco, Vape, Smoke, Cigar & Hookah) has vapes. Good vibes, no hassle, staff that knows the product.
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Customer Reviews
Great informed service with knowledgeable staff in niche vape and edible products. Very good presentation of associated accessories.
It should be open during open hours and not have a sign saying they’ll be back in 30mins. Who you think is about to wait for that? No I’ll just go to someone who is open.
I've never had to bring back any item I've purchased. When I did, sales associate did everything within power to rectify my broken battery that never from day one.
Whitney, we are sorry to hear about the issue with your battery. We strive to provide quality products, and we apologize for any inconvenience this may have caused. We appreciate your feedback and value your business. Please contact us so we can assist you further and make things right. Feel free to contact us at 703-488-7888 or info@thickercloudz.com ThickerCloudz Team
Super Neat and Clean. Awesome customer service
Thank you, Tj-Malave, for your kind words! We strive to provide exceptional customer service along with a clean and organized experience. We appreciate your feedback and look forward to serving you again soon. Feel free to contact us at 703-488-7888 or info@thickercloudz.com. ThickerCloudz Team
The POS system appeared to suffer a glitch which resulted in extra charges to my card. The associate called her supervisor, who expeditiously contacted me to explain the problem as well as what he would immediately do to fix the mistake. I greatly appreciated his urgency in resolving the matter, which did not appear to be the fault of the associate. I will continue shopping here unless I die an early death, probably due to having shopped here.
Hello Leksy-Twitch, thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the glitch in our POS system. We are glad to hear that our supervisor promptly addressed the issue and resolved it for you. Your feedback is valuable to us, and we will work diligently to prevent such incidents in the future. We look forward to serving you again and providing you with a seamless shopping experience. Feel free to contact us at 703-488-7888 or info@thickercloudz.com ThickerCloudz Team
Popped in for two items, popped out with a receipt that made me do a double-take. Apparently I bought the luxury editions of what I went for, twice the price of anywhere else 🙃, but with none of the added benefits. No refunds of course, which I wasn’t going to ask for but it was the first thing they said when I asked about the price so this is clearly something that happens often. So if you’re into paying top-dollar for everyday stuff and learning life lessons the expensive way, this place is a hidden gem. Enjoy! Extra star because the sales rep was pleasant to talk to.
Hey Das, i am sorry to hear about your experience, i hope we could rectify that, do you remember what items you purchased? Let us take a look at what happened, coz we do take pride in our customer service, and our pricing is very competitive. But if a couple of items (especially limited availability items ) were mis-priced, we are happy to take a look and adjust pricing. And hopefully change your experience. Thank you again for shopping with us.
Harris aka Kayo great service great guy got me right much appreciation bro 😎
Thanks for the kind words, Anthony-Silvers! We're thrilled to hear that Kayo provided you with excellent service. If you need any more assistance in the future, don't hesitate to reach out. Have a fantastic day! Feel free to contact us at 703-488-7888 or info@thickercloudz.com ThickerCloudz Team
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