Thomas C. Slater Compassion Center

Hi Cheryl, Thank you for taking the time to share this feedback — we completely understand your concern regarding the security seals, and we’re truly sorry for the uneasy experience. You are absolutely right: the seal should remain fully intact upon delivery, and anything less is unacceptable. We want to assure you that none of your products are ever opened or handled after packaging. All items arrive to us pre-sealed directly from the cultivator or manufacturer, and our delivery team is required to keep those seals intact when preparing orders. A broken or reapplied seal should never be part of your experience. We are addressing this directly with our delivery team so we can determine exactly what went wrong on your recent orders. This is not the level of care or security we aim to provide, especially for our seniors who rely on delivery for convenience and peace of mind. Thank you again for bringing this to our attention — we appreciate the opportunity to make it right.

Thank you so much for the amazing 5-star review! 🌟 We’re thrilled to hear that Emilie made your visit such a great experience. She truly does have a wonderful personality, and we love hearing that her helpfulness and energy shined through during your visit. We’ll be sure to pass your kind words along — they’ll absolutely make her day! Thanks again for choosing Slater, and we look forward to welcoming you back soon! 💚

Hello Dinah, Thank you so much for the amazing 5-star review! We’re thrilled to hear you had such a wonderful experience and that Bella was able to help you find exactly what you were looking for. She truly embodies the friendliness and care we strive to provide every customer. We’re glad your visit was smooth, quick, and enjoyable — that’s always our goal. We appreciate you sharing the love, and we look forward to welcoming you back again soon. Stay elevated and thank you for choosing Slater!

Hi Jill, Thank you for taking the time to share your feedback, and we’re very sorry to hear about your recent delivery experiences. This is not the level of reliability we aim to provide. Our delivery windows are meant to give customers a clear expectation, and while they are estimates rather than guarantees, your order should not have been delayed without proper communication. The situation you described — especially being told the driver was on a break while your order was pending — is absolutely something we are addressing with our team. We’re currently making several improvements to our routing and dispatch processes to prevent delays like this and to ensure more consistent communication throughout the delivery window. We appreciate you bringing this to our attention, as it helps us improve the service for everyone who relies on it. Thank you again for your honesty — we truly value your business and hope to provide a much smoother experience moving forward. — The Slater Center Team

Hi Michael, Thank you for taking the time to share your feedback. We’re sorry to hear about your recent frustrations — especially regarding order notifications and payment concerns. We have recently transitioned to a new menu and payment system, and while this upgrade is ultimately meant to improve the experience for all customers, it has unfortunately resulted in some glitches, including duplicate “Ready for Pickup” emails. Our team is actively working with the software provider to resolve these issues so they no longer impact your experience. After reviewing your account, we also identified that multiple profiles were created under different phone numbers, which can cause repeated notifications and ordering issues. We encourage you to ask for a manager on your next visit so we can merge or correct your account information and prevent these problems from happening again. Regarding debit card payments, we want to clarify that the rounding you’re seeing is not a Slater fee. It is a standard practice in the cannabis industry for all PIN-based debit transactions to round to the nearest $5 increment and include a $3.50 processing fee. This structure is set by the third-party payment processor and is used by dispensaries across Rhode Island and Massachusetts. Many customers choose cash if they prefer to avoid these processor-mandated rules. We also offer other payment options. — The Slater Center Team