Up N Smoke

Thank you so much for the amazing review! We’re thrilled to hear that our prices, quality, and customer service stand out to you. We’ll be sure to pass your shoutout along to Candace, Sully, Shawndae, and Chris, they’ll love hearing this! We appreciate you choosing Up N Smoke and can’t wait to serve you again soon.

Thank you for sharing your feedback! We’re glad to hear you enjoy the store, our prices, and the team (shoutout to Douglas!). We truly appreciate your honesty regarding the kratom lab results. To address your concern, we want you to know that we do have lab results available for our kratom. However, they are currently kept in our warehouse. If you’d like more information about the mitragynine levels or other details, feel free to reach out to us directly (distributionsolutionsks@gmail.com), and we’ll be happy to provide that information. Your input helps us improve, so thank you again for taking the time to share your thoughts. We look forward to seeing you again soon!

Thank you so much for the kind words! We truly appreciate you taking the time to share your experience. Our team works hard to create a friendly, respectful environment for everyone who walks through our doors, and it means a lot to know it shows. We look forward to seeing you again soon!

Thank you for the positive review! We’re happy to hear Candace and Shawndae were able to assist you. We appreciate your support and look forward to serving you again!

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience, as we never want any customer, new or returning, to leave feeling disappointed. While we do our best to accommodate all forms of payment, there are rare occasions when we aren’t able to provide sufficient change for large bills. Many retailers have strict limits on the denominations they accept, and we work hard to remain flexible whenever possible. Unfortunately, at the time of your visit, we were unable to make the required change. We value every customer who chooses to shop with us, and we would genuinely appreciate the chance to serve you again and provide the positive experience you’ve had with us in the past. If you’d like to discuss this further, please feel free to reach out to us directly at info@upnsmoke.com

Thank you so much for the awesome review! We’re thrilled to hear that Valdemar made your visit such a great experience. He truly goes above and beyond to make every customer feel welcome and taken care of, we’re lucky to have him on our team! We appreciate your support and can’t wait to see you again soon! 😃

Thank you so much for taking the time to share your experience. While we’re truly sorry that you had to witness that kind of situation in our store, we’re very grateful for your understanding and kind words about how Candace handled it. She takes great pride in providing a welcoming and professional environment for everyone, and it means a lot to see her efforts recognized. We appreciate your support and hope your next visit is a more relaxing one from start to finish!

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience, and we want to clarify what happened during your visit. Our team absolutely supports the legalization of marijuana, and we appreciate anyone who is passionate about the cause. On the day you visited, our employee, Candace, was assisting another customer and politely let you know she would be right with you. When you requested to leave a petition in the store, she explained that, as an employee, she needed to get approval from management before accepting outside materials. This is a standard policy and was not meant to dismiss your efforts or your viewpoint. We understand that the interaction became tense, and we regret that it left you feeling unsupported. At the same time, we stand behind Candace for remaining calm and professional throughout the situation, something another customer in the store that day even noted in their own review. We truly value all members of our community, especially those who advocate for positive change. We would welcome the opportunity to speak with you directly to clear up any misunderstanding and ensure you feel heard. Please email us at info@upnsmoke.com if you'd like to discuss this matter further.