Smokers Haven Manchester West - Smoke & Vape Shop

Thank you for your message. I want to be very clear that the statements being made are absolutely not true. We do not use any third-party vendor for age verification. No external company is involved in this process in any way. The ID scan simply reads the data from the identification and inputs the character fields into our own internal system, which we operate and control entirely. The sole purpose of this process is to ensure accurate age verification. It is specifically designed to prevent human error—such as a staff member misreading an ID or incorrectly calculating a date of birth. Unfortunately, this location has previously failed federal tobacco compliance checks, and as a result, we have implemented a stricter verification policy to ensure that we do not sell to minors again. This is both a legal requirement and an operational priority for us. To further clarify: The scan only pulls basic ID information into a CSV file That file is uploaded into our internal computer system All data is stored on our secure server The information is not sold, shared, or transmitted to any third party Any claim that this data is being sold or provided to outside vendors is purely an assumption and is factually incorrect.

Thank you for the review!

This was mentioned to you by our staff at both locations of the company policy in which you continued to discard the packaging on the floor and in the parking lot. The batteries and devices are required to stay in the packaging and cannot be removed by an associate, nor can associates dispose of any of this packing even if a customer has asked them to. We understand providing that extra customer service by kindly tossing their trash, but due to regulations and safety precautions associated with lithium ion batteries in devices, we will not allow associates to throw packaging away that contains the warnings and caution notices. If batteries are mishandled, they can combust and cause serious damage to people or property. We don’t want this to happen and that is why this is a company policy and must be followed.

Hi Sean, thank you for the feedback. We are truly sorry for the bad experience you had. We understand it is frustrating when a card won't swipe. We've actually disabled swiping on purpose for security reasons. The magnetic stripe is an older, less secure technology, and our system requires the secure chip (inserting the card) or tap-to-pay to protect everyone's information. Before disabling swipe, we were seeing thousands of dollars of fraudulent transactions from stolen credit cards, which is much harder for thieves to do with EMV or tap-to-pay. We apologize that this caused you trouble and hope this explanation helps. Thank you Customer Service

Thank you for the review!