Top Shelf Canna

Hi there, Stanley Hands I’m really sorry for the frustration — I understand how the total felt higher than expected. I did want to clarify that the product you purchased was $69.99, not $64.99, which is part of why the final amount came out higher. Regarding the credit-card fee, we don’t personally set or profit from it. It’s a processing charge from our merchant service provider, and unfortunately the cannabis industry has very limited and more expensive options for card transactions. Cash purchases, however, never have any additional fees. We appreciate your feedback, and we’ll review how we communicate the fee to make sure it’s as clear as possible up front. Thank you for bringing this to our attention — we value your business and want to ensure you always have a smooth experience.

Hey, we are really sorry to hear about this experience. This is definitely not the standard for our products. We’d love the chance to make this right, can you reach out to us directly or swing by the shop so we can take care of you. We value your feedback and want to ensure your get the experience you deserve.