Trulieve Jacksonville Arrowhead Dispensary
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Trulieve Jacksonville Arrowhead Dispensary — flower, vapes, and edibles in Jacksonville, FL. Legit selection, legit service. 695+ reviews don't lie. Check 'em out.
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Customer Reviews
Bad practice to not answer the phone 2 rings and sends to voicemail then yalls voicemail is full total bs. Won't be trying this one ill be staying at the one on baymeadows
Alexis we're truly sorry for the inconvenience you encountered with the phone system. That’s not the level of service we aim to provide. In the future, if you are ever unable to reach us by phone, you can always speak with our Chat team on Trulieve.com. We've made sure your feedback was passed along to the appropriate team so we can address this issue. If there’s anything I can assist you ave concerns about you can always email us at CustomerReviews@Trulieve.com. We're here to help!
Always helpful staff!!! Great deals also.
Kristen, thank you for sending kudos to the Trulieve Jacksonville Arrowhead team. We appreciate your support and look forward to seeing you again soon.
Highly recommend this location. They are extremely friendly and knowledgeable. Specifically Adrian was able to help me deal with my first purchase 'jitters' I was a little overwhelmed and had trouble figuring out the ordering process but with Adrian's expertise and patience we got it done. The quality and price are Not to be beat.
We are pleased to hear our Jacksonville Arrowhead team provided you with a knowledgeable and stress-free first-time experience. Thank you for choosing us for your relief, and for giving Adrian an amazing shout-out. We hope you get the chance to come back soon!
Adrian was very knowledgeable and had my answers ready. I wish he was at every store!
Hey Robert. Thanks so much for visiting Trulieve Jacksonville Arrowhead! We're happy to hear that Adrian is taking great care of you, and providing knowledgeable services. We appreciate your support and look forward to seeing you again soon!
Horrible service and rude manager
Hi Stephan, we're incredibly sorry to hear about your recent experience at one of our locations, and we apologize for any frustrations that you may have with our services as a result. We will be discussing this with leadership promptly to look into this matter further, and we'd like to hear more from you about your recent visit, so we can ensure that you are taken care of properly. Please reach out to us with an email to CustomerReviews@Trulieve.com, where we'll be happy to address your concerns.
Friendly, helpful and knowledgeable!
It's great to hear our Jacksonville Arrowhead team is providing friendly service and the knowledge to help you find what you're looking for. Please stop by anytime!
Horrible customer service, any dispensary around this area is better than this one.
Thank you for sharing your experience, Davi. If you could please reach out to CustomerReviews@trulieve.com should you ever wish to provide additional feedback, we would love to hear your thoughts for support.
1st time visit and I knew it was going to be bad. I watched 2 of the 3 staff members be downright arrogant and rude to people while I waited for service. Once I got up, my budtender literally yelled at the man next to me to not touch anything on the counter...LOL...like the soup nazi but for weed. I was actually yelled at from across the room when I tried to take a photo of a cool display I was going to post with this review. Unreal. The vibe was so bad that I actually told the budtender that I"m taking my business elsewhere and would leave a review and walked out. I did, found a great dispensary up the street and well, here is my review! If you like the product, I'd find another location...these people compensate for lack of knowledge with rudeness and arrogance. Do better.
Rich, we are deeply sorry to hear about your first-time experience to our Jacksonville Arrowhead location. We want to thank you for bringing these concerns to our attention. We will forward your feedback to the correct team for training purposes and improvements that can be made in these areas. Please know you may reach us directly via email at CustomerReviews@trulieve.com, where we would be glad to assist with finding a solution.
Everyone is always super friendly and helpful check out this location they're awesome
It's amazing to hear our Jacksonville Arrowhead team is going above and beyond to provide excellent service. Thank you for your lovely review, Melanie. We hope you get the chance to come see us again soon!
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