Vape City
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Vape City — vapes in Jacksonville, FL. Legit selection, legit service. 308+ reviews don't lie. Check 'em out.
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Customer Reviews
Won’t answer the phone.
Advertised as being open 24/7. Drove 40 minutes at 0400 hours to get there and the woman in the shop refused to get up from her chair and unlock the door. Pathetic.
This place isn’t open for 24hours. I’m not even a customer and I’m upset just knowing this. Change your opening and closing times.
Set a 24 hours but isn't and the lady clearly looked at us with the door locked and did not care
They are not open 24hrs. I just pulled up and as I pulled up the lady at the register turn the open sign off. Watch me walk up to the door and it's just standing at the register. After I got off work I was hoping to replace my vape. I work until 11:00 p.m. so it's definitely disappointed when I pulled up just to find that they are close. Or she doesn't want to be bothered with customers. You can tell in the first picture that she's standing at the register. When she noticed me taking pictures she walked away. This is bad for business. I'll drive to the next vape shop that's open until at 2:00 a.m.
Be aware this shop falsely claims to be open 24’s hours. Highly recommend going to another near by shop! You tell the guy at the door It’s open 24 hours on Google. He’s like I’m sorry it’s closed!!!! Totally unprofessional, I would not recommend this locations 👎🚫
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience at our store. To assist you better, please email us at complaints@vapecity.us Could you provide the store location and address along with your contact number? Our aim is always to provide excellent service and products, and it’s clear we didn’t meet those standards in your case. We take your concerns seriously and would appreciate the chance to talk about this more. Your satisfaction is crucial to us, and we hope to serve you better in the future. Warm regards, Customer Support Vape City
Called 4 times to see if the hours listed on Google are correct, never answered.
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience at our store. To assist you better, please email us at complaints@vapecity.us Could you provide the store location and address along with your contact number? Our aim is always to provide excellent service and products, and it’s clear we didn’t meet those standards in your case. We take your concerns seriously and would appreciate the chance to talk about this more. Your satisfaction is crucial to us, and we hope to serve you better in the future. Warm regards, Customer Support Vape City
Failed to answer phone and the employee at the time, I could physically see them sitting on their butts, not answering the door so the proclaim 24 hours open is a load of crap my dead grandmother could do a better job , and was a waste of gas to go there , also forgot to mention the open sign was turned off .
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience at our store. To assist you better, please email us at complaints@vapecity.us Could you provide the store location and address along with your contact number? Our aim is always to provide excellent service and products, and it’s clear we didn’t meet those standards in your case. We take your concerns seriously and would appreciate the chance to talk about this more. Your satisfaction is crucial to us, and we hope to serve you better in the future. Warm regards, Customer Support Vape City
They are not 24 hours don't drive 30 mins just to find out they lied.
Thank you for your feedback. We sincerely apologize that your recent visit didn't meet our high standards of service and quality. We're taking your comments seriously to improve our offerings. Your past support is valued, and we're eager to provide a better experience next time
Dont list the store as 24 hrs when its really not! Drove 20 minutes out of the way, wasting my time for a store that falsely claims.
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience at our store. To assist you better, please email us at complaints@vapecity.us Could you provide the store location and address along with your contact number? Our aim is always to provide excellent service and products, and it’s clear we didn’t meet those standards in your case. We take your concerns seriously and would appreciate the chance to talk about this more. Your satisfaction is crucial to us, and we hope to serve you better in the future. Warm regards, Customer Support Vape City
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